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Faqs For Sales
Most Popular FAQs for Sales
Wooden Blinds - FAQ
Vertical Blinds - FAQ
Roller / Double Roller Blinds - FAQ
Roman Blinds - FAQ
Curtains - FAQ
Measuring & Fitting
Additional FAQs if you're thinking of placing an order
Privacy
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Most Popular FAQs for Sales
I'd like to place an order

We've made shopping with Blinds Direct easy through ordering via our website 24 hours a day, 7 days a week! Simply choose your favourite blind and enter your measurements... We will then give you an instant price, delivery times and the detailed specifications for that item. Then simply add the item to your basket, complete the secure checkout and then leave the rest to us.

If you have any special requests, or require further assistance, then feel free to get in touch with our internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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I'd like to get a quote

You can view prices for all the inidividual items on our website by simply entering your required measurements on the product page. You can also add items to your basket to see the total order value without having to checkout and pay for the items in your basket.

If you are ordering more than 12 blinds or are looking to order on behalf of a business, then please contact our internal team to receive a formal quote via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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I'd like to add to or change my order

If your order has already been processed then we'll try our best to make any changes you ask for. However, please note that once production of your order is underway we will be unable to make any amendments.

If you would like to amend your order, please call our Customer Service team on: 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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I'd like to know more about your products

If you require information for delivery timescales, pricing or the detailed technical specification of the products, you can find all of that on the product page for each individual product. Upon visiting the individual product pages on our website, you can also view videos for measuring and fitting guides, along with features & benefits.

If you require more specific information then free to get in touch with our internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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I'd like some information on your delivery times

We aim to have the most competitive lead-times in the industry and manufacturing most of our products here in the UK helps enable us to do that. Our handmade to measure products have an average turnaround of 5-7 working days but this varies from product to product and during different periods of the year. The estimated lead times are listed on each product page.

Please note, these lead times are estimated and do not include weekends or Bank Holidays.

Once an order is shipped, it will usually be delivered the following working day (UK mainland). However, please allow two days for orders to be delivered from point of shipping. Delivery to certain locations in the UK, such as some Scottish Highlands & Islands, and outside the UK do take a little longer.

For most of our products we also offer a Fast Track service. Fast Track Despatch is the quickest way to receive your order. Costing only £4.95 per item*, the Fast Track service ensures your order is despatched within 2-3 working days. To see which products qualify for this service, look out for ‘FAST TRACK AVAILABLE’ while shopping on our website.

If you place an order with Fast Track Despatch before 12pm, we will despatch your order within 2-3 working days. If your order is placed after 12pm, your order will be despatched 2-3 days after the following working day.

*Fast Track Despatch costs £4.95 per item, plus the additional standard delivery charge if your order is under £169.00. If your order is over £169 then your Fast Track charge will only be £4.95 per item.

For further information, including our delivery charges for all regions, please visit our delivery page here.

Alternatively, feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like some help measuring my windows

We've created some easy to follow measuring guides in both video and written format to ensure measuring your windows is really simple to do.

For information on how to measure for blinds click here.
For information on how to measure for curtains click here.
For information on how to measure for curtain poles click here.
For information on how to measure for vertical louvres click here.

If you have already taken a look at our measuring guides and still require more information then feel free to get in touch with our internal team via LiveChat through our website, or click here to email.


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I'd like some more information about your Surefit Guarantee

At Blinds Direct we've created our Surefit Guarantee to take away any need to worry about ordering online and getting your measurements incorrect. Once you've entered your measurements for your chosen new blind, simply add our Surefit Guarantee Protection in your basket for just £9.99. This small charge is per order, not per item and if it turns out you made some kind of measurement error we will replace your blind. If the new measurements are larger, you will only be charged for the difference, along with the additional delivery charges. 65% of our customers added Surefit protection this year.

To read more on our popular Surefit Potection click here.

If you require further information feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like to know more about your payment options

You can pay via our website secure checkout using a Debit Card or Credit Card, or via Paypal including Paypal Express and Apple Pay.

In addition, we have teamed up with PayPal so that you can pay monthly on purchases over £199.

For further information on our monthly payment options click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like some advice on installation

We've created some easy to follow step-by-step installation guides in both video and PDF format to ensure fitting your new blinds, curtains, shutters or curtain poles is really simple to do. We will email them to you when we despatch your order but if you would like to take a look at our installation guides in advance click here.

If you have any other queries about installation feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like some advice on your free sample service

To order up to 8 free samples, all you have to do is click the 'Order Free Sample' button on the product listing or product display pages. Then simply register with the website so that we have your details to process your sample order and delivery to your door. We appreciate you don't want to wait long to try out your samples, so we ensure all sample orders are despatched within 1 working day. Once you've received your samples and chosen your favourite, all you need to do is come back to our website and place your order. Your perfect blind, curtains, shutter, lampshade or cushion will be on it's way and your samples are yours to keep.

For more information on our free sample service click here or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like some advice and suggestions from an experienced interior designer

We offer a free personal shopper service, which provides you with expert knowledge of every product. Our experts will guide you through the selection process, making recommendations based on your personal style, space and requirements. To contact your personal fabric shopper click here.


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I'd like to know if you supply trade and/or commercial business

Our trade division can supply blinds for every business or project. Our trade customers benefit from competitive pricing, a dedicated Customer Service department and easy online portal. Our UK manufacturing and buying power also means we’re an ideal partner for refurbishment and fit-out works. From window dressings for care homes, schools and student accommodation, to office blinds, shop blinds and blinds for rented properties, we have a range of products to suit the needs of your business, all available in larger sizes and with bespoke finishes. Because we sell exclusively online, we can offer the best prices possible, including special business to business deals.

Should you have a large scale project in mind, just get in touch for a personalised quote. Contact our commercial business Customer Services by emailing commercial@blindsdirect.co.uk or calling 01924 481710 (Mon-Fri 9am-5pm).


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My question isn't listed here and I still require some help...

Don't worry, see our additional FAQs here.

Or feel free to get in touch with out internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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Wooden Blinds - FAQ
How deep does my recess need to be?

You need to ensure you have enough room within the recess for the brackets to be fitted. We would advise at least 6cm is needed to fit 27mm/35mm slat wooden blinds in the recess and at least 7.5cm is needed to fit 50mm/64mm slat wooden blinds in the recess


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What size are the headrails?

The headrail dimension changes based on the slat size you select:

For a 27mm/35mm slat size they are 4cm projection (width) depth x 3.7cm height.

For a 50mm/64mm slat size they are 5.8cm projection depth x 5cm height.


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What type of brackets are supplied?

The brackets are universal end box brackets, meaning your blind can be either attached to the ceiling/top of your recess, or to the wall / window frame


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How big are the brackets?

The bracket dimension changes based on the slat size you select:

For a 27mm/35mm slat size they are 5cm depth x 5cm height x 2.7cm width.

For a 50mm/64mm slat size they are 6.5cm depth x 5.7cm height x 2.7cm width.


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Will I get a centre bracket with my blind?

All blinds over 105cm in width, will be supplied with the supporting bracket. Only blinds over this width requre the centre bracket for additional support


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What side will my controls be on?

The raise control can be found on the right hand side. The tilt control can be found on the left hand side. Unfortunately, these controls can not be changed and come as standard


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Vertical Blinds - FAQ
How deep does my recess need to be?

You need to ensure you have enough room within the recess for the brackets to be fitted. We would advise at least 7.5cm is needed to ensure a neat fit


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What size are the headrails?

Our standard headrails are 3cm wide and 4.7cm top the top of the headrail to the truck.

Our deluxe headrails are 3.5cm wide and 4.7cm top the top of the headrail to the truck.


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What type of brackets are supplied?

You can choose between face fixing or top fixing brackets:

Face fixing brackets are used to attach the blind to the wall or window frame.

Top fixing brackets are used to attach to the ceiling or top of your recess.


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How many brackets will I get with my blind?

  • 0cm - 140cm - 2 brackets
  • 140cm - 210cm - 3 brackets
  • 210cm - 280cm - 4 brackets
  • 280cm - 350cm - 5 brackets
  • 350cm - 421cm - 6 brackets
  • 421cm - 500cm - 7 brackets


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What is the difference between a dimout, diffused and blackout fabric?

A dimout fabric is perfect for creating privacy through the day without compromising on light. The translucent fabric will allow you to keep your room bright.

A diffused fabric is designed to let light through but to stop the glare coming through. It doesn't have any blackout properties but it does filter out harsh sunlight.

A blackout fabric is designed to keep out the most light. This will block the majority of light coming through so is perfect for a bedroom.


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What width louvre do you supply?

Our louvres are produced to a width of 89mm. We only produce the one width of louvre


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Do you supply the clip at the top of a louvre that attaches to my trucks on the headrail?

Yes, this is provided as standard.


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Roller / Double Roller Blinds - FAQ
How deep does my recess need to be?

For our roller blinds we advise a minimum depth of 50m for top fixing and 70mm for face fixing. Any blind larger than 240cm width x 250cm drop would need a recess depth of at least 8.5cm.

For our double roller blinds we advise a minimum depth of 50mm which can only be fixed to the ceiling or top of your recess.


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What type of brackets are supplied?

Our roller blind brackets are universal so can be top fixed or face fixed. Our double roller brackets can only be top fixed.


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What side will my controls be on?

Your controls for a roller blind are universal, so you can swap and change them whenever needed.


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What is the difference between a dimout, diffused and blackout fabric?

A dimout fabric is perfect for creating privacy through the day without compromising on light. The translucent fabric will allow you to keep your room bright.

A dimout fabric is designed to let light through but to stop the glare coming through. It doesn't have any blackout properties but it does filter out harsh sunlight.

A blackout fabric is designed to keep out the most light. This will block the majority of light coming through so is perfect for a bedroom.


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What is the difference between standard and reverse rolled fabric

Standard is the most popular fabric direction. It keeps the fabric as close to the window which aids in reducing the light that can creep around the edge. The customer needs to keep in mind any handles which may stick out when using this option.

Reverse: This option is ideal for a customer who doesn’t want to see any of the tube at the top of the blind. The fabric rolls from the front of the tube hiding the tube. This is good for any windows that have handles that might get in the way of the fabric


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What size tube will my blind be on?

  • 32mm – used for blinds up to approx. 180cm x 250cm
  • 40mm – used for blinds larger than 180cm x 250cm
  • 45mm – used for blinds larger than 240cm x 250cm
  • 40mm - for any motorised blind
  • 40mm - for any double roller blind


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Roman Blinds - FAQ
How deep does my recess need to be?

You need to ensure you have enough room within the recess for the brackets to be fitted. We would advise at least 4.5cm is needed to fit in the recess


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What size are the headrails?

Our roman blind headrails dimensions are 3.5cm projection (width), 4cm height


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What type of brackets are supplied?

Our roman blind brackets are universal so can be top fixed or face fixed


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What will the stack size be for my roman blind?

The stack size is always between 24 – 27 cm. This is an estimate and can alter slightly depending on the material selected.


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What is the difference between the linings?

Premium lining - This is a Poly/Cotton fabric which helps to protect the main fabric from fading by sunlight. It is a thin backing to the blind. This is Ivory coloured.

Blackout - Blackout lining greatly reduces light from outside penetrating a room. Our orders are sewn across the blind and this causes light to come through but this is very minimal. The Blackout lining is available in Ivory and White.

Thermal - This will keep the heat either in or out. In winter, it will help to keep the room warmer but in summer, it will help to keep the room cooler. This is Ivory coloured.

Interlined - Interlining improves the look of the blinds by giving more fullness. This, in turn, makes the blind more sumptuous and hangs nicely. Interlining also has some qualities of the Thermal lining.


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How do I look after my roman blind?

We have some information available on our blog on how to care and look after your roman blinds. You can view these here:

Cleaning Blinds

Cleaning Roman Blinds


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Curtains - FAQ
What measurement do I need to give for my curtains?

You need to give us the pole or track width you want to fit the curtains too. We will then work out the size your curtains need to be to sit perfectly on your pole or track


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What fullness do you work?

Once you have entered your curtain pole or rail width, we will calculate the amount of fabric required for your curtains. Some headings require more fullness or gathering than others so these headings will require more fabric which is reflected in the price of the curtains. All curtains are made in increments of 1/2 widths:

  • Pencil Pleat 1.75
  • Pinch Pleat 2.25
  • Wave Pleat 2.0
  • Tab Top 1.5
  • Eyelet 1.5


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What is the difference between the linings?

Premium lining - This is a Poly/Cotton fabric which helps to protect the main fabric from fading by sunlight. It is a thin backing to the blind. This is Ivory coloured.

Blackout - Blackout lining greatly reduces light from outside penetrating a room. Our orders are sewn across the blind and this causes light to come through but this is very minimal. The Blackout lining is available in Ivory and White.

Thermal - This will keep the heat either in or out. In winter, it will help to keep the room warmer but in summer, it will help to keep the room cooler. This is Ivory coloured.

Interlined - Interlining improves the look of the blinds by giving more fullness. This, in turn, makes the blind more sumptuous and hangs nicely. Interlining also has some qualities of the Thermal lining. This is Ivory coloured.


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Measuring & Fitting
I'd like some help measuring my windows

We've created some easy to follow measuring guides in both video and written format to ensure measuring your windows is really simple to do.

For information on how to measure for blinds click here.
For information on how to measure for curtains click here.
For information on how to measure for curtain poles click here.
For information on how to measure for vertical louvres click here.

If you have already taken a look at our measuring guides and still require more information then feel free to get in touch with our internal team via LiveChat through our website, or click here to email.


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How do I measure a bay window?

You can see our bay window measuring guide here


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How much space do I leave for a bay window measurement?

The depth depends on the type of blind you are using for your bay window. Use our measuring guide for more information.


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How do I measure for blinds?

Follow our quick and simple measuring guide here.


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How do I measure for curtains?

Follow our quick and simple measuring guide here.


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How do I measure for curtain poles?

Follow our quick and simple measuring guide here.


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I'd like some advice on installation

We've created some easy to follow step-by-step installation guides in both video and PDF format to ensure fitting your new blinds, curtains, shutters or curtain poles is really simple to do. We will email them to you when we despatch your order but if you would like to take a look at our installation guides in advance click here.

If you have any other queries about installation feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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Additional FAQs if you're thinking of placing an order
Where are you located?

We are based in Wakefield, West Yorkshire. All our products are handmade in our dedicated factory.


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Can I order a head rail only?

We do not currently supply headrails only, however this is something we will offer in future.


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How accurate are the images online?

Our product images are for illustrative purposes only. Products may vary slightly from their pictures. Although we have made every effort to display colours accurately, we cannot guarantee that your device accurately reflects the colours. Therefore your product may vary slightly from those images. This is why we reccomend ordering a free sample so that you can see and feel the fabric up close.


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How do I clean my blind?

For top tips on how to clean your blinds, please see this guide.


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What blinds work in a bay window?

To find out which blinds work best for a bay window, please take a look at our bay window guides.


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Do you supply all the components for installation?

All necessary fixtures are supplied. Some products will require screws.


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What should I do with my samples once I have finished with them?

Once you have chosen your perfect style, the samples are yours to keep.


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How can I see what my last order was?

If you would like to know the details of a previous order, please contact us with your order number via LiveChat, phone or email.


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What are the difference in linings?

Premium lining - This is a Poly/Cotton fabric which helps to protect the main fabric from fading by sunlight. It is a thin backing to the blind. This is Ivory coloured

Blackout - Blackout lining greatly reduces light from outside penetrating a room. Our orders are sewn across the blind and this causes light to come through but this is very minimal. The Blackout lining is available in Ivory and White.

Thermal - This will keep the heat either in or out. In winter, it will help to keep the room warmer but in summer, it will help to keep the room cooler. This is Ivory coloured.

Interlined - Interlining improves the look of the blinds by giving more fullness. This, in turn, makes the blind more sumptuous and hangs nicely. Interlining also has some qualities of the Thermal lining. This is Ivory coloured.


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Can you give me blind suggestions?

We offer a free personal shopper service, which provides you with expert knowledge of every product. Our experts will guide you through the selection process, making recommendations based on your personal style and requirements.


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What does top fixing mean?

When top fixing your blind, this means you are wanting to fix this to the ceiling or the top of tyour recess. This is the most popular fitting type


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What does face fixing mean?

When face fixing your blind, this means you are wanting to fix this to the wall or window frame.


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What is the difference between recess and exact?

A recess measurement is the measurement you need to make if the you want your blind to fit inside the window recess. An exact measurement is for a blind fitted outside of the recess, covering both the window and part of the wall on either side of the recess. Please see our measuring guide for further deatails.


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Why can't I order a specific size blind?

All products have a minimum and maximum width and drop. We are unable to make products outside of these measurements.


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What is the best product for patio doors?

Our perfect fit blinds are a good option for patio doors, however if you are unsure about the best product please call our Customer Service team on 01924 481729. A member of the team will be able to advise you on blinds for patio doors.


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Do you offer a measuring and fitting service?

We do not offer a measure and fitting service, however measuring and fitting your new blinds and curtains is incredibly easy. Here is our Measuring Guide and Installation Guide.


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Do you have a showroom we can come see?

Unfortunately, we do not have a showroom. All of our products are shown online and you can order up to 8 free samples. Samples are generally despatched within 1 working day. We offer a free personal shopper service, which provides you with expert knowledge of every product. Our experts will guide you through the selection process, making recommendations based on your personal style, space and requirements. To contact your personal fabric shopper click here


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Do I get a guarantee with my products?

When you shop with Blinds Direct, you are investing in a product that will stand the test of time. Our blinds, curtains and home furnishings are handcrafted by a highly skilled team in our West Yorkshire premises. Our experts utilise the very best materials and manufacturing methods, ensuring that every product is attractive, functional, and will enhance your home well into the future. All our products are covered by a 5 year guarantee. Click here for more details.


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What blinds are best suited for a bathroom?

Here are the best blinds for bathrooms.


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What blinds are best suited for a kitchen?

Here are the best blinds for kitchens.


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Can you give me any advice about your products?

We offer a free personal shopper service, which provides you with expert knowledge of every product. Our experts will guide you through the selection process, making recommendations based on your personal style, space and requirements. To contact your personal fabric shopper click here


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What’s the benefit of PVC?

PVC is a popular plastic that lends itself perfectly to window blinds. It is 100% moisture resistant and therefore ideal for kitchens, bathrooms and areas of the home that experience moisture or humidity. PVC blinds are also a great choice for children's rooms, as they are highly durable and easy to clean. Find out more here.


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What's the benefit of real wood?

Real wood is a classic choice for your blinds. It provides privacy, durability and excellent light control. Real wood is also lightweight yet hardwearing, making it a practical choice throughout your home. We only use real wood from FSC certified forests. Find out more here.


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How do I make my blind child safe?

At Blinds Direct we take child safety very seriously. Children are inquisitive by nature, so it's important to make their home environment as safe as possible. It is imperative that all parents and carers child-proof their window dressings. Loose blind cords pose risks of entanglement and strangulation, which is why we offer a range of innovative solutions to make your blinds safe. Find out more about child safety here.


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How long does it take for my samples to arrive?

Samples will usually be shipped by Royal Mail First Class within one working day of the order being placed. Samples will take 2-3 working days to arrive.


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I ordered some samples but I cant find the fabric on the website anymore?

We keep the website updated daily with changes to stock levels. When an item becomes out of stock or discontinued we remove this from the website to avoid disapointment when placing an order. Our Customer Service team should be able to help you in either finding out the return date, or choosing an alternative material and getting you some more samples. If you require further assistance, then feel free to get in touch with our internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm)


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Can I pay monthly?

Here at Blinds Direct, we understand that redecorating your interior can be a costly. That's why we've teamed up with PayPal to make it more affordable than ever on purchases over £99.00. For further information please visit here.


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How much do your blinds cost?

You can view prices for all the inidividual items on our website by simply entering your required measurements on the product page. You can also add items to your basket to see the total order value without having to checkout and pay for the items in your basket.

If you are ordering more than 12 blinds or are looking to order on behalf of a business, then please contact our internal team to receive a formal quote via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm)


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Privacy
How do I know that my credit card details are secure?

Our website uses data encryption(256 Bit)to send any personal information between you and our servers, When you start the registration process or enter any section of this website that requires your to enter anything personal you will notice the address bar displays 'https'(SSL) and a padlock will appear on the bottom bar of the browser.

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. We only use these details to authorize the payment with our payment providers. Once again these credit card details are encrypted using SSL so you can be confident that your information is secure at all times.


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What is your privacy policy?

Please click here.


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My question isn't listed here and I still require some help...

Don't worry, see our additional FAQs here.

Or feel free to get in touch with out internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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Faqs For Support
Most Popular FAQs for Support
My Order
Installation
Returns & Refunds
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Most Popular FAQs for Support
I'd like to add to or change my order

If your order has already been processed then we'll try our best to make any changes you ask for. However, please note that once production of your order is underway, we will be unable to make any amendments.

If you would like to amend your order, please call our Customer Service team on: 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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I'd like some advice on installation

We've created some easy to follow step-by-step installation guides in both video and PDF format to ensure fitting your new blinds, curtains, shutters or curtain poles is really simple to do. We will email them to you when we despatch your order but if you would like to take a look at our installation guides in advance click here.

If you have any other queries about installation feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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My order has arrived but it looks like its damaged

We are really sorry to hear that but please don't worry because we will get it sorted out for you. If the packaging appears damaged but you have not checked the contents yet, then we advise you do that straightaway. If you've already checked and the blinds themselves are damaged, then we'll be more than happy to replace them for you ASAP. To help us resolve the matter for you, please take several photos clearly showing the issue(s) and email them to us so we can investigate.

You can upload your photos here.

One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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My order has arrived but I think its incorrect

We are really sorry to hear that but please don't worry because we will get it sorted out for you. If your order is incorrect, to help us resolve the matter for you, please take several photos clearly showing the issue(s) and send to us so we can investigate. If there is a sizing issue, please include a metal tape measure in the images to clearly show the issue(s).

You can upload your photos here.

One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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My order has arrived but I think its faulty

We are really sorry to hear that but please don't worry because we will get it sorted out for you. If your order is incorrect, to help us resolve the matter for you, please take several photos clearly showing the issue(s) and send to us so we can investigate. If there is a sizing issue, please include a metal tape measure in the images to clearly show the issue(s).

You can upload your photos here.

One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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I think some items are missing from my delivery

We are really sorry to hear that but please don't worry because we will get it sorted out for you. Please note that while the majority of our products are manufactured in-house, some items may be shipped from an external supplier, so you may receive more than one delivery. Please get in touch with our internal team via; LiveChat through our website, or click here to email


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My order has arrived and I don't like the product/s

Your order is custom made to your exact specifications meaning that we cannot accept returns on any products (if the product is non custom made such as a Curtain Pole, we can of course accept a return). Please take advantage of our free sample service prior to ordering your product, so that you can see, touch and feel the product up close.

If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like more information about your returns policy

To view our returns policy click here


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My question isn't listed here and I still require some help...

Don't worry, see our additional FAQs here.

Or feel free to get in touch with out internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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My Order
What happens if I order 2 blinds with different lead times?

All products have estimated lead times. Orders containing different lead times will be despatched on longest lead time. Please note, these lead times are estimated and do not include weekends or Bank Holidays. Once an order is shipped, it will usually be delivered the following working day (UK mainland). However, please allow two days for orders to be delivered from point of shipping. Delivery to certain locations in the UK, such as some Scottish Highlands & Islands, and outside the UK do take a little longer. Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information.

To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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I'd like to add to or change my order

If your order has already been processed then we'll try our best to make any changes you ask for. However, please note that once production of your order is underway, we will be unable to make any amendments.

If you would like to amend your order, please call our Customer Service team on: 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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What do I do if my order is out of stock?

We do our best to keep the website up to date with current stock levels, however in the event that an ordered item is out of stock, we will notify you as soon as possible and provide an estimated delivery time for your order. If the new estimated delivery date does not meet your expectations do not worry, we have a wide range of products and we will do our best to source you an alternative.

Please get in touch with our internal team via; LiveChat through our website, or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm)


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Can I track my order?

The estimated lead time for your order is detailed on the order confirmation email that is automatically sent to you within minutes of you confirming your order on the website. Please note, these lead times are estimated and do not include weekends or Bank Holidays. Once an order is shipped, it will usually be delivered the following working day (UK mainland). However, please allow two days for orders to be delivered from point of shipping. Delivery to certain locations in the UK, such as some Scottish Highlands & Islands, and outside the UK do take a little longer. Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information.

To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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I am missing some items from my order, what do I do?

We are really sorry to hear that but please don't worry because we will get it sorted out for you. Please note that while the majority of our products are manufactured in-house, some items may be shipped from an external supplier, so you may receive more than one delivery. Please get in touch with our internal team via; LiveChat through our website, or click here to email


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My question isn't listed here and I still require some help...

Don't worry, see our additional FAQs here.

Or feel free to get in touch with out internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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Installation
I'd like some advice on installation

We've created some easy to follow step-by-step installation guides in both video and PDF format to ensure fitting your new blinds, curtains, shutters or curtain poles is really simple to do. We will email them to you when we despatch your order but if you would like to take a look at our installation guides in advance click here.

If you have any other queries about installation feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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How do I fit my blinds?

Follow our quick and simple installation guide here.


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How do I fit my curtains?

Follow our quick and simple installation guide here.


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How do I fit my shutters?

Follow our quick and simple installation guide here.


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How do I fit my curtain poles?

Follow our quick and simple installation guide here.


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Where can I find the fitting instructions?

See our quick and simple fitting instructions here.


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Returns & Refunds
My order has arrived but I think its faulty

We are really sorry to hear that but please don't worry because we will get it sorted out for you. If your order is incorrect, to help us resolve the matter for you, please take several photos clearly showing the issue(s) and send to us so we can investigate. If there is a sizing issue, please include a metal tape measure in the images to clearly show the issue(s).

You can upload your photos here.

One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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My order has arrived but it looks like its damaged

We are really sorry to hear that but please don't worry because we will get it sorted out for you. If the packaging appears damaged but you have not checked the contents yet, then we advise you do that straightaway. If you've already checked and the blinds themselves are damaged, then we'll be more than happy to replace them for you ASAP. To help us resolve the matter for you, please take several photos clearly showing the issue(s) and email them to us so we can investigate.

You can upload your photos here.

One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


Rate how useful this answer was
My order has arrived but I think its incorrect

We are really sorry to hear that but please don't worry because we will get it sorted out for you. If your order is incorrect, to help us resolve the matter for you, please take several photos clearly showing the issue(s) and send to us so we can investigate. If there is a sizing issue, please include a metal tape measure in the images to clearly show the issue(s).

You can upload your photos here.

One of our team members will be in contact to discuss this with you. If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


Rate how useful this answer was
I think some items are missing from my delivery

We are really sorry to hear that but please don't worry because we will get it sorted out for you. Please note that while the majority of our products are manufactured in-house, some items may be shipped from an external supplier, so you may receive more than one delivery. Please get in touch with our internal team via; LiveChat through our website, or click here to email


Rate how useful this answer was
My order has arrived and I don't like the product/s

Your order is custom made to your exact specifications meaning that we cannot accept returns on any products (if the product is non custom made such as a Curtain Pole, we can of course accept a return). Please take advantage of our free sample service prior to ordering your product, so that you can see, touch and feel the product up close.

If you have any other queries feel free to get in touch with our internal team via; LiveChat through our website, or click here to email.


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I'd like more information about your returns policy

To view our returns policy click here


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Faqs For Delivery
Most Popular FAQs for Delivery
Additional FAQs for Delivery
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Most Popular FAQs for Delivery
How long will my delivery take?

The estimated lead time for your order is detailed on the order confirmation email that is autmotically sent to you within minutes of you confirming your order on the website. Please note, these lead times are estimated and do not include weekends or Bank Holidays. Once an order is shipped, it will usually be delivered the following working day (UK mainland). However, please allow two days for orders to be delivered from point of shipping. Delivery to certain locations in the UK, such as some Scottish Highlands & Islands, and outside the UK do take a little longer. Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information.

To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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What will happen if i've ordered more than one item that have different lead-times?

All products have estimated lead times. Orders containing different lead times will be despatched on longest lead time.Please note, these lead times are estimated and do not include weekends or Bank Holidays. Once an order is shipped, it will usually be delivered the following working day (UK mainland). However, please allow two days for orders to be delivered from point of shipping. Delivery to certain locations in the UK, such as some Scottish Highlands & Islands, and outside the UK do take a little longer. Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information.

To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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Who will deliver my order?

We work with several specialist delivery companies. The courier we use for your order is dependent on your location, the size of your order and the weight of your order. Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information.

To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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Will you notify me of despatch of my order?

Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information. You can view any delivery updates using this link. To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


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Do I have to sign for my order to be delivered?

All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot.


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What happens if I'm not home when my order is out for delivery?

Prior to delivery, you can request that a neighbour sign for your package. Alternatively, if you are home, the delivery driver will try again the next day. You will receive a tracking link, as soon as your order has been despatched where you can monitor delivery and update where applicable.


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Can I track my order?

The estimated lead time for your order is detailed on the order confirmation email that is automatically sent to you within minutes of you confirming your order on the website. Please note, these lead times are estimated and do not include weekends or Bank Holidays. Once an order is shipped, it will usually be delivered the following working day (UK mainland). However, please allow two days for orders to be delivered from point of shipping. Delivery to certain locations in the UK, such as some Scottish Highlands & Islands, and outside the UK do take a little longer. Once we have despatched your order, you will receive a ‘confirmation of despatch’ email providing a link to view tracking information.

To track your order click here, or feel free to get in touch with our internal team via; LiveChat through our website, or click here to email


Rate how useful this answer was
My question isn't listed here and I still require some help...

Don't worry, see our additional FAQs here.

Or feel free to get in touch with out internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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Additional FAQs for Delivery
I'd like to add to or change my order

If your order has already been processed then we'll try our best to make any changes you ask for. However, please note that once production of your order is underway, we will be unable to make any amendments.

If you would like to amend your order, please call our Customer Service team on: 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


Rate how useful this answer was
My question isn't listed here and I still require some help...

Don't worry, see our additional FAQs here.

Or feel free to get in touch with out internal team via; LiveChat through our website, or click here to email or call 01924 481729 (Mon-Thu 8:30am - 9:30pm, Fri 8:30am - 6pm, Sat 10am - 4pm, Sun 10am - 9:30pm).


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