Returns Policy

At Blinds Direct, we take great pride in the quality of our products and service. While most of our items are made to your exact specifications, we do accept returns in specific circumstances as outlined below.

Returns Procedure

All made to measure blinds and curtains are individually crafted to your specifications and tailored to your exact requirements. As such, we can only accept returns in the event of one of the following:

• A manufacturing fault
• A product that does not match the specifications confirmed in your order

We are unable to accept returns or provide refunds if you change your mind or are not satisfied with your selection. We strongly encourage you to make use of our free sample service before placing your order to ensure you’re happy with your chosen fabric and colour.

Ready Made Curtains

We accept returns on ready made curtains within 30 days of delivery, provided the item is:

• Unused
• In its original packaging
• In “as new”, resalable condition

To initiate a return, please contact our customer service team within the 30 day window. Once your return has been received and inspected, we will issue a full refund to your original payment method, exclusive of any delivery or service charges.

Damaged or faulty goods

In the rare event that your item arrives damaged or develops a fault, please notify us as soon as possible. We may ask you to provide photos to help us resolve the issue quickly. If a replacement or repair is required, we’ll arrange this at no additional cost to you.

How to Return an Item

Before sending anything back, please contact our customer service team to obtain authorisation and ensure your return is processed efficiently.

• Please write your order number clearly on the package you are returning.
• Please return in suitable packaging to avoid damage.
• Finally, please post your item to our Returns Department at:

Returns address:

Blinds Direct
Building 2, Colne Bridge Road
Colne Bridge
Huddersfield
West Yorkshire
HD5 0RH
UK

We recommend using a tracked or signed-for delivery service, as we cannot be held responsible for items lost or damaged in transit.