Frequently Asked Questions

General Enquiries

How can I contact Blinds Direct?

How do I measure my windows?

Who do I contact if I need more information before I place an order?

Do you provide an installation service?

Can you tell me more about your finance/credit offers?

Shopping With Us

How do I know that my order has been placed?

Can you send me a sample of...?

Can you give me a quote?

Can you send me a catalogue?

Do you have any branches/shops

How will I know if the item I ordered is in stock?

What is your Surefit service?

Returns & refunds

I still haven't received my items, what should I do?

I haven't received my samples!

What is your policy on damaged items?

I have received the wrong size items, what should I do?

I made a mistake with my measurements, what can I do?

What happens if my order does not arrive?

Losses, Shortages, Damages

Shipping

How much does delivery cost?

I don't live in UK mainland, is there an additional carriage charge?

Do you deliver to the Channel Islands? Is VAT charged on such orders?

How quickly will my items be despatched?

Can I have my items delivered to an address other than my home address?

Privacy

How do I know that my credit card details are secure?